新加坡旅游管理学院空乘班专业要学习哪些课程？

• Airline Industry Essentials

• Cabin Crew Duties & Responsibilities

• Airplane Dynamics and Industry Terminology

• Cabin & Galley Familiarisation

• Airline Catering and Food Service

• Airline documentation and CIQ Procedures

• Personal Grooming & Deportment

• Effective Communication and Announcements Skills

• Cross Cultural Awareness

• Customer Service Excellence

• Passenger Handling

• Principles of Sales & Marketing

• Aviation Security

• Basic Aviation First Aid

• Cabin Crew Survival Training

• Aviation Safety & Emergency Training

• Aircraft Type Safety Training-A320

.航空业基础

.空乘人员的职责和义务

.飞机动力学和航空术语

.熟悉机舱和机上厨房

.航空餐饮服务

.航空公司证件和出入境、海关和检疫程序

.专业装扮及仪容举止

.有效沟通和广播技能

.文化差异

.优质的顾客服务

.应对不同的乘客

.销售经销原理

.航空安全

.基本航空急救

.空乘生存训练

.紧急安全训练

.飞行安全训练--A320机舱模拟器